Return & Refund Policy

At Vacuvo, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order was delivered. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (your order confirmation email)

Please note that items that have been used, damaged through misuse, or returned without original packaging may not be eligible for a full refund.

How to Start a Return

To initiate a return, please contact us via our Contact page with the following information:

• Your order number
• The reason for your return
• Whether you'd prefer a refund or an exchange

Our team will respond within 2 business days with return instructions. Please do not send items back without first contacting us, as we may not be able to process unrequested returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or card provider.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us immediately via our Contact page with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you, including return postage where applicable.

Non-Returnable Items

The following items cannot be returned:

• Items returned more than 30 days after delivery
• Items that have been used or are not in their original condition
• Items damaged due to misuse or improper handling

Return Postage

Unless your item is faulty or incorrect, return postage costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit on their way back to us.

Exchanges

If you'd like to exchange your item, please contact us and we'll do our best to accommodate your request, subject to availability.

Contact Us

If you have any questions about our return policy, please don't hesitate to get in touch. We're always happy to help.

Last updated: July 2026